MP Monitor

Connect mailbox provider feedback

Use MP Monitor to connect Google Postmaster, Yahoo CFL, and Validity uFBL so you can monitor reputation, spam complaints, and delivery performance in Aurora SendCloud.

MP Monitor (Mailbox Provider Monitor) collects feedback data from major mailbox providers and shows it in one place. You can use it to track sender reputation, review complaint activity, and investigate delivery issues before they affect deliverability.

Before you start

• Add at least one active sending domain in Aurora SendCloud.
• Make sure you can create TXT records in your DNS provider.
• Sign in to a Google account before you connect Google Postmaster.
• Use a paid Aurora SendCloud account if you want to activate the limited-time Validity uFBL trial.

Supported providers

Set up MP Monitor

Choose the provider you want to connect, then complete its setup flow.

1. Connect Google Postmaster

Google Postmaster setup takes about 5-10 minutes. Data collection usually begins within a few hours after verification.

1. Open the Google Postmaster Tool.
2. Sign in with your Google account.
3. Click the "+" button in the bottom-right corner.
4. Enter your sending domain name and click "Next".
5. Copy the generated TXT record value.
6. Add the TXT record to your domain's DNS configuration.
7. Return to Google Postmaster and click "Verify".
8. After verification, hover over your domain on the homepage.
9. Click the "More ⋮" button and select "Manage Users".
10. Click the "+" button, add [email protected], and set permissions to "Read Only".

DNS propagation: DNS changes can take up to 24 hours to propagate.

Aurora SendCloud only needs read-only access and will not modify your Google Postmaster settings.

2. Connect Yahoo CFL

Yahoo CFL sends spam complaint feedback when a recipient marks your message as spam. You can use that feedback to suppress complaining users and protect sender reputation.

1. In Aurora SendCloud, go to Analytics > MP Monitor.
2. Open the Yahoo CFL tab.
3. Click "+ Get Started".
4. Choose one of your existing sending domains from the dropdown.
5. Copy the generated TXT record value.
6. Open your domain's DNS management panel.
7. Create a new TXT record with the provided value and save the change.
8. Return to MP Monitor and click "Verify".

Verification timing: DNS changes may take 5-15 minutes to be recognized by Yahoo's systems. If verification fails, wait a few minutes and try again.

3. Activate Validity uFBL

Validity uFBL (Universal Feedback Loop) collects complaint feedback from 20+ mailbox providers through a single integration.

1. In Aurora SendCloud, go to Analytics > MP Monitor.
2. Open the Validity uFBL tab.
3. Click "+ Get Started".
4. Wait for activation to complete. No additional configuration is required.
5. Review the redirected dashboard to view complaint statistics, trends, and detailed records.

Availability: Validity uFBL is currently available as a limited-time free trial for paid accounts. Free accounts will be prompted to upgrade when attempting to activate.

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Optional: Review monitoring data

Once configured, MP Monitor starts collecting data from the mailbox providers you connected. The available views depend on the provider.

Google Postmaster and Yahoo CFL

For Google Postmaster and Yahoo CFL, you can review:

• Real-time dashboards for current reputation and complaint indicators
• Historical trends to track changes over time
• Alert notifications for reputation or delivery issues
• Detailed reports to support campaign and deliverability analysis

Select a configured domain from the dropdown to view its data. If a domain has not been verified yet, complete the verification flow first.

Validity uFBL dashboard

The uFBL dashboard focuses on complaint analysis across connected mailbox providers.

Complaint statistics

• View the total number of complaints within the selected time range.
• Use the donut chart to see complaint distribution by mailbox provider.
• Review the table for each provider's complaint count and percentage.
• Hover over the donut chart to see exact values and percentages.

Complaint trend

• Use the stacked bar chart to track complaint trends over time.
• Review each bar segment to compare complaint volume by mailbox provider.
• Hover over the chart to see exact complaint counts and percentages.
• Change the global time filter to Last 7 / 30 / 60 / 90 days to adjust the reporting window.

Complaint detail

• Review individual complaint records in the detail table.
• Use Search Recipient to filter by recipient email address.
• Use the Mailbox Provider dropdown to filter by a specific provider.
• Combine both filters to narrow the result set.

The detail table includes these columns: Recipient, Mailbox Provider, API User, Request Time, and Complaint Time.

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Troubleshooting

Google Postmaster

• Domain does not verify — Check that the TXT record value is correct and wait for DNS propagation.
• No data appears — Wait 24-48 hours after setup, especially for new domains.
• Access is denied — Confirm that [email protected] was added with "Read Only" access.

If the issue continues, re-check your DNS record and verify the domain again in Google Postmaster.

Yahoo CFL

• TXT record is not found — Wait for DNS propagation, then try verification again.
• Domain is not eligible — Make sure the sending domain is already configured in Aurora SendCloud.
• Verification times out — Retry after 15-30 minutes and confirm the TXT record was added in the correct DNS zone.

If verification still fails after 24 hours, contact support.

Validity uFBL

• Activation fails — Make sure your account is on a paid plan during the limited-time free trial period.
• No complaint data appears — Allow 24-48 hours for initial complaint data to accumulate after activation.
• Some mailbox providers are missing — Complaint data only appears for providers that have feedback for your sending domains.

If data does not appear after 48 hours, confirm that your sending domains are active and currently sending mail.