Billing

Aurora SendCloud provides transparent, usage-based billing for your email delivery needs. This page explains how our billing system works, what you're charged for, and how to manage your payments.

How Billing Works

We charge for email delivery based on actual delivery results, not just emails sent. This ensures you only pay for successful email processing and delivery attempts.

Billing Cycle

Monthly billing: Charges are calculated monthly based on your usage
Consumption tracking: Real-time monitoring of your email delivery volume
Detailed reporting: Monthly consumption reports with itemized details

Billing Result Types

Your email charges are based on the following delivery result categories:

Delivered

Successfully delivered emails to the recipient's inbox. These are emails that reached their intended destination without any issues.

Soft Bounce

Temporary delivery failures that may be retried. Examples include:

Mailbox temporarily full
Server temporarily unavailable
Message size too large

Invalid Email

Permanent delivery failures including:

Format Error: Malformed email addresses
Not Exist: Email addresses that don't exist
Reject: Emails rejected by the recipient server
Junk Mail: Emails marked as spam or junk

Managing Billing Information

The following information will be used to issue invoices. Please fill it in correctly. If any modifications are needed, please contact us.

Contact Name
Company Name
Website
Company Address
Detailed Address
Business License

Business License Upload Requirements

Please note the following requirements when uploading your business license:

The text on the license must be clearly readable and match the billing information provided.
File size cannot exceed 2MB.
Only JPG, JPEG, or PNG file formats are accepted.